Returns, Refunds and Exchanges
Tri365 will offer returns on unused or faulty items. You can receive a replacement product/ size, store credit or a full refund.
To return an unused item for a refund, please package it in its original packaging and return it within 30 days. Please email us to notify us of your intent to return along with a reason, for us to be able to process your refund or exchange
Returns may take up to 7 days to reach our returns facility. We do our best to process your refund to your original payment method within 2 full business days of receipt. After that, it may take between 2 and 10 days for the credit to be posted to your account.
Please package your products up and have them delivered to:
Returns and Exchanges
90 North Street
Please include your name, email, and state reason for return, along with original purchase receipt (if not already sent via email)
Apart from Faulty products, products purchased from Tri365 can be returned to within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us.
Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a completed returns form (avaialble upon emailing us to notify us of your return).
Please note refunds are not available on wetsuit hire or ex-demo items.