Refund policy
Returns, Exchanges and Refunds
Changed your mind or need a different size? You have 30 days.
You can exchange an item or get store credit within 30 days of delivery. Change-of-mind returns get an exchange or store credit, not a refund.
To be accepted, change-of-mind items must be:
- unused, unwashed and in their original packaging, with all tags attached
- Shoes: tried on indoors only, with no marks on the soles
- Wetsuits, trisuits and swim skins: tried on indoors over underwear or swimwear, never worn in water. Please take care with fingernails and jewellery when putting a wetsuit on.
- Sunglasses: protective film and accessories included, no scratches
- Watches and electronics: unopened, or not activated or paired
We can't accept change-of-mind returns on socks, hire wetsuits, ex-demo items or items marked as final sale. This doesn't affect your rights if an item is faulty (see below).
You pay the postage for change-of-mind returns. We recommend a tracked service, because we can't credit a parcel we don't receive.
Faulty, damaged or wrong item?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your item is faulty, damaged or not what you ordered, email us with your order number and photos. We'll arrange the return at our cost. You don't need the original packaging or tags. Faulty items are covered whether you bought them at full price, on sale or ex-demo.
How to start a return
1. Email hello@tri365.com.au with your order number, the item, and whether it's an exchange, store credit or a faulty item.
2. We'll reply within 2 business days to confirm.
3. Post the item to:
Returns and Exchanges, TRI365 Australia
1/2 McIntyre Way, Bomaderry NSW 2541
Please include your name and order number in the parcel.
How long it takes
Returns usually take up to 7 days to reach us by post. We process exchanges, store credit and refunds within 2 business days of receiving your return. Refunds go back to your original payment method and can take 2–10 business days to appear, depending on your bank.
Questions? Email hello@tri365.com.au